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INQUIRY :TOKYO KEIKI INC., TOKYO KEIKI Group
INQUIRY :Marine systems (gyrocompass, autopilot, ecdis)
INQUIRY :Marine systems overseas service (gyrocompass, pilot, radar, ecdis, radio communication)
INQUIRY :Hydraulic Equipments ( pumps, motors, valves )
INQUIRY :Ultrasonic Flowmeter, Microwave Level Gauge
INQUIRY :Microwave devices, RF devices
INQUIRY :Measurement, inspection for road and tunnel, sensor
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Customer questionnaire for TOKYO KEIKI INC. Marine Systems Company (Repair & Periodical maintenance)
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Customer questionnaire for TOKYO KEIKI INC. Marine Systems Company (Repair & Periodical maintenance)
H1
Customer questionnaire for TOKYO KEIKI INC. Marine Systems Company (Repair & Periodical maintenance)
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1. When you call or e-mail us, what do you think about the response of Tokyo Keiki's PIC ?
Very good
Good
Average
Bad
Very Bad
2. How about the correspondence about the vessel visit schedule of our service engineer?
Very quick
Quick
Average
Slow
Very slow
2-1. How about the correspondence compared with the competitors?
Very quick
Quick
Average
Slow
Very slow
3. How are you satisfied with the results of the repair & maintenance?
Very satisfied
Satisfied
Average
Unsatisfied
Very unsatisfied
4. How about the time spent for the repair & maintenance?
Very fast
Fast
Average
Slow
Very slow
5. What do you think about the service engineer who performed the repair & maintenance?
Very good
Good
Average
Bad
Very bad
6. How about the time required for the report of the repair & maintenance?
Very fast
Fast
Average
Slow
Very slow
6-1. How about the time required compared with the competitors?
Very fast
Fast
Average
Slow
Very slow
7. Are you satisfied with our delivery time of invoice?
Very quick
Quick
Average
Slow
Very slow
7-1 .How about the invoice delivery time compared with the competitors?
Very quick
Quick
Average
Slow
Very slow
8. How about the labor and material charges for the repair & maintenance?
Very satisfied
Satisfied
Average
Unsatisfied
Very unsatisfied
9. The following questions are about the quality of our products.
9-1. How do you rate our Gyrocompass & Marine Autopilot quality?
Very satisfied
Satisfied
Average
Unsatisfied
Very unsatisfied
Don't use
9-2. How do you rate our Marine Radar quality?
Very satisfied
Satisfied
Average
Unsatisfied
Very unsatisfied
Don't use
9-3. How do you rate our ECDIS quality?
Very satisfied
Satisfied
Average
Unsatisfied
Very unsatisfied
Don't use
9-4. How do you rate our GMDSS & AIS & Inmarsat & VSAT quality?
Very satisfied
Satisfied
Average
Unsatisfied
Very unsatisfied
Don't use
10. How satisfied are you with Tokyo Keiki's service provided as a whole?
Very satisfied
Satisfied
Average
Unsatisfied
Very unsatisfied
11. Have you ever heard about our MAINTENANCE SERVICES AGREEMENT before?
Already signed
Know
Don't know
Have no interest
11-1. Do you have any request on our MAINTENANCE SERVICE AGREEMENT?
More ship signed
Want to sign up
Need presentation
Need more info
Have no interest
12. Please add any other comments or suggestions about Tokyo Keiki Marine Service!
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