Customer questionnaire for TOKYO KEIKI INC. Marine Systems Company (Repair & Periodical maintenance)

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1. When you call or e-mail us, what do you think about the response of Tokyo Keiki's PIC ?	Very goodGoodAverageBadVery Bad
2. How about the correspondence about the vessel visit schedule of our service engineer?	Very quickQuickAverageSlowVery slow
2-1. How about the correspondence compared with the competitors?	Very quickQuickAverageSlowVery slow
3. How are you satisfied with the results of the repair & maintenance?	Very satisfiedSatisfiedAverageUnsatisfiedVery unsatisfied
4. How about the time spent for the repair & maintenance?	Very fastFastAverageSlowVery slow
5. What do you think about the service engineer who performed the repair & maintenance?	Very goodGoodAverageBadVery bad
6. How about the time required for the report of the repair & maintenance?	Very fastFastAverageSlowVery slow
6-1. How about the time required compared with the competitors?	Very fastFastAverageSlowVery slow
7. Are you satisfied with our delivery time of invoice?	Very quickQuickAverageSlowVery slow
7-1 .How about the invoice delivery time compared with the competitors?	Very quickQuickAverageSlowVery slow
8. How about the labor and material charges for the repair & maintenance?	Very satisfiedSatisfiedAverageUnsatisfiedVery unsatisfied
9. The following questions are about the quality of our products.
9-1. How do you rate our Gyrocompass & Marine Autopilot quality?	Very satisfiedSatisfiedAverageUnsatisfiedVery unsatisfiedDon't use
9-2. How do you rate our Marine Radar quality?	Very satisfiedSatisfiedAverageUnsatisfiedVery unsatisfiedDon't use
9-3. How do you rate our ECDIS quality?	Very satisfiedSatisfiedAverageUnsatisfiedVery unsatisfiedDon't use
9-4. How do you rate our GMDSS & AIS & Inmarsat & VSAT quality?	Very satisfiedSatisfiedAverageUnsatisfiedVery unsatisfiedDon't use
10. How satisfied are you with Tokyo Keiki's service provided as a whole?	Very satisfiedSatisfiedAverageUnsatisfiedVery unsatisfied
11. Have you ever heard about our MAINTENANCE SERVICES AGREEMENT before?	Already signedKnowDon't knowHave no interest
11-1. Do you have any request on our MAINTENANCE SERVICE AGREEMENT?	More ship signedWant to sign upNeed presentationNeed more infoHave no interest
12. Please add any other comments or suggestions about Tokyo Keiki Marine Service!
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